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RETURN POLICY
Please note that since most items are carried by our partner merchants, if an item is purchased through our partner merchant's website, all returns will be subject to their then current return policies.
STANDARD RETURN POLICY
You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.
For items returned after 30 days, a credit will be granted of up to 80% of the item’s value.
*Expect to receive the refund within four weeks from shipping your return (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company). You will be notified via email with the details of your refund. You will receive your refund via the form of payment that you used.
NON-RETURNABLE ITEMS
The following products are non-returnable:
• Memory Foam Mattresses that have been opened or taken out of their plastic wrap
• Cigars, wines, and perishable products (food items, chocolates, plants & flowers & wholesale flowers)
• Case Packs/Bulk Items: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
• Other select items, as noted on the product description page
PRODUCT-SPECIFIC RETURN POLICIES
Mattresses:
Upon delivery, prior to signing the shipping receipt, inspect the mattress, foundation, or mattress set. Damaged or defective mattresses, foundations, or mattress sets qualify for a full refund only if you refuse the items at the time of delivery.
Mattress deliveries require a 4-hour window (this includes carrying the mattress inside, unpacking it, simple set-up in the designated room, and removal of the packaging). Removal of your old mattress may be available for an additional fee. You should make such arrangements directly with the freight carrier.
OVERSIZED-ITEM RETURN POLICY
Customer Care must be contacted to set up a return for an Oversized-Item.
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. Return shipping fees can range from $100 to $695, depending on the size and weight of the product.
All returns are inspected upon arrival. Items not in their original, new, unopened condition may qualify for a partial refund of the product’s price. Upon inspection of returned merchandise, the original shipping charge may be right deducted as well as actual return shipping fees from your refund.*
*By purchasing an oversized product, you authorize the selling merchant and/or his Carriers to assess additional fees to your credit card as necessary according to the fee schedule. Original and return shipping costs may be deducted from your refund or otherwise charged to your credit card after the product is returned.
PRODUCTS RETURNED AFTER 30 DAYS
Refunds are granted of up to 80% of the item’s value for most items returned after 30 days.* The original and return shipping charges may be deducted from your refund as described in the Standard Returns Policy.
If a replacement item is sent to you, the original item mus be received within 30 days from the date you initiated the return, or your account will be charged full price for the replacement item.
DEFECTIVE PRODUCT AND RETURNS DUE TO OUR ERROR
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty.* Your shipping charges will be waived.
When your return si received, the item will be inspected and a replacement will be provided or a refund will be issued. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
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